How to complain
Tell us through any of these channels: phone or WhatsApp on +254 725 333 888, our contact form, or in person at our office. Please include your account name, what happened, when, and what you’d like us to do.
Recipients who receive unwanted messages sent through Beep Africa can complain the same way, with the sender name and time of the message.
What happens next
- We acknowledge your complaint within 1 business day and give you a reference number.
- A named person investigates and keeps you updated.
- We aim to resolve complaints within 14 days. If we need longer, we’ll explain why and give you a new date.
- We confirm the outcome in writing.
If you’re not satisfied
Ask for your complaint to be reviewed by a manager, who will reply within 7 days.
If you’re still not satisfied, you can contact the Communications Authority of Kenya about communications services, or the Office of the Data Protection Commissioner about personal data.
Learning from complaints
We record complaints and review them regularly to fix root causes and improve our service.
Contact us
Beep Africa Technologies Limited, 1st Floor, Studio House, Marcus Garvey Road, Kilimani, Nairobi (opposite chaka place).
Phone and WhatsApp: +254 725 333 888 · Contact form