Policy statement
Beep Africa Technologies Limited is committed to providing messaging and business communication services that are reliable, secure, compliant and easy to use, and to continually improving them. To achieve this, we are building a Quality Management System (QMS) aligned with the requirements of ISO 9001.
Our directors are accountable for this policy, provide the resources needed to deliver it, and make sure it is understood across the company.
Certification status: Beep Africa is not yet certified to ISO 9001 or ISO/IEC 27001. Our management systems are being built in line with these standards, and we are working towards independent certification. We will update this page when certification is achieved.
Our commitments
- Customer focus: understand what our customers need, meet their requirements and aim to exceed their expectations.
- Reliability: deliver messages quickly and dependably, with transparent delivery reports.
- Compliance: meet all applicable legal, regulatory, operator and contractual requirements.
- Responsive support: real people available 24/7, with clear response targets.
- Evidence-based decisions: measure performance and act on data, customer feedback and complaints.
- Continual improvement: learn from incidents, audits and feedback, and fix root causes, not just symptoms.
- Competent people: train our team and give them the tools and authority to do their jobs well.
- Supplier quality: select and monitor operators and suppliers on quality and reliability.
Quality objectives
We set measurable quality objectives each year and track them at management reviews. Current objectives include:
| Area | Objective |
|---|---|
| Platform availability | 99.5% monthly availability of dashboard, API and SMPP |
| Support | First response to critical issues within 1 hour, 24/7 |
| Complaints | Acknowledge within 1 business day; resolve within 14 days |
| Sender IDs | Submit complete sender ID applications to operators within 2 business days |
| Customer satisfaction | Measure satisfaction regularly and act on the results |
How our QMS works
In line with ISO 9001’s process approach and Plan-Do-Check-Act cycle, our QMS covers:
- Understanding our context, stakeholders and the risks and opportunities affecting quality
- Documented core processes: onboarding, sender ID registration, message routing, billing, support and complaints
- Control of changes to our platform and processes
- Monitoring, measurement and analysis of performance
- Internal audits and management reviews
- Corrective action for nonconformities, and continual improvement
Path to certification
We are working towards ISO 9001 certification by an accredited certification body. See our Corporate Governance Statement for current progress.
Review and communication
This policy is reviewed at least annually at management review, communicated to all staff and made available to customers and the public on this page.
Contact us
Beep Africa Technologies Limited, 1st Floor, Studio House, Marcus Garvey Road, Kilimani, Nairobi (opposite chaka place).
Phone and WhatsApp: +254 725 333 888 · Contact form