IVR & VoIP · Voice

A professional voice line for every customer.

Greet callers with an automated menu, route them to the right team, send voice messages to thousands and run your business line over the internet, with call records and reports for every call.

● Voice that scales

Voice features

Sound like a big company from day one

IVR menus

“Press 1 for sales, 2 for support”, in English, Swahili or any language.

Smart call routing

Send callers to the right team, branch or agent automatically.

Voice broadcasts

Send recorded voice messages to thousands of customers at once.

Virtual call centre

Agents take calls from anywhere over VoIP, with queues and hold music.

Call recording

Record calls for training, quality and compliance.

Call analytics

See call volumes, wait times and missed calls in one dashboard.

How it works

Set up your voice line

1Pick your number

Use a new business line or bring your own.

2Design your menu

We record and build your IVR flow with you.

3Add your team

Connect agents on phones, desktops or softphones.

4Go live

Take calls and track performance in real time.

Plugins & integrations

Plug Beep Africa into everything you use

Ready-made plugins for your CRM, shop and spreadsheets, AI and automation integrations, and extra channels when you need them. Most work for SMS, WhatsApp and voice alike, and our team switches them on with you.

Plugins & connectors

Google Sheets connectorSend SMS, WhatsApp or voice when a row is added, and log replies back into the sheet. No Apps Script or Zapier.

XLExcel SMS add-inA Beep tab in Excel: send and group SMS from a column, see sent reports and check your balance.

HubSpot connectorMessage new contacts and companies automatically. Replies are logged as HubSpot notes.

Zoho CRM connectorTrigger SMS and WhatsApp from new Zoho CRM records and keep replies with the record.

Salesforce connectorSend on new leads, contacts and accounts. No AppExchange package needed.

Airtable connectorMessage on new records; delivery status and replies write back to your base.

WordPress SMS & WhatsApp pluginOTP on login and checkout, form alerts and delivery reports inside wp-admin.

WooCommerce pluginOrder, shipping and abandoned-cart alerts on SMS and WhatsApp.

Magento 2 connectorAlerts for orders, cash on delivery, shipments, status changes and abandoned carts.

Integrations & automation

Shopify messaging appConnect your Shopify store for order updates and marketing messages.

MCP server for AI assistantsLet Claude, ChatGPT, Cursor and other AI tools send messages and read delivery reports, securely.

M-PInstant M-Pesa & card top-upsPay by M-Pesa or card and your wallet is credited instantly, with an eTIMS invoice.

SFTPBulk SMS & RCS via SFTPDrop a CSV or Excel file in a secure SFTP folder and the campaign launches automatically.

APIREST API & SMPPSimple HTTP API plus SMPP binds for high volumes, with delivery reports and webhooks.

💬Website chat widgetOne line of code puts your AI agent or WhatsApp chat on your website, with handover to your team.

AI & more channels

AIAI agent builderOne AI agent trained on your knowledge, answering on WhatsApp, SMS, Telegram, RCS and your website.

Telegram & chatbotsTelegram broadcasts and two-way chats from your own bot, plus chatbots on Messenger and Google Business Messages.

RCSRCS business messagingRich, branded messages with images, carousels and buttons in the phone’s own SMS app.

⇄Two-way SMSReceive replies in real time, with keywords and automatic responses.

📞Voice broadcastsOutbound voice calls with text-to-speech, plus voice OTP for customers who can’t read SMS.

Beep Africa mobile appSend messages, top up and check delivery reports from our iOS and Android app, with push notifications.

FAQ

Voice questions

Ready to get started? Talk to us.

Tell us what you need and our team will set up your account and get you live quickly.