Prepaid credit
- Our messaging services are prepaid. You top up your wallet by M-Pesa, card or bank transfer and every payment comes with a KRA eTIMS invoice.
- SMS credit doesn’t expire while your account is active.
- Prices for SMS include VAT. Sender IDs and some other services are quoted excluding VAT.
- Credit is tied to your account and can’t be transferred to another account without our agreement.
How messages are charged
A message is charged when it is accepted by our platform and submitted to the mobile network. Long messages are charged per SMS part. Messages to invalid numbers that we reject before sending are not charged. Messages the network accepts but can’t deliver, for example because the phone is off for too long or the number is inactive, are normally still charged, because the network charges us for them.
When we refund
- If you were charged twice or charged by mistake, we’ll correct it.
- If messages fail because of a fault on our platform, we’ll restore the credit used.
- If we close your account for reasons that are not your fault, we’ll refund your unused credit.
- Otherwise unused credit is not refundable, except where the law requires it.
When we don’t refund
- Messages blocked or charged because of a breach of our Acceptable Use Policy
- Sender ID registration fees once the work has been done
- Messages sent by mistake by you or your sub-users, including wrong numbers or wrong content
How to ask for a refund
Contact us within 30 days of the charge with your account name, the transaction or invoice number and what went wrong. We aim to reply within 5 business days, and approved refunds are paid back to the original payment method within 14 days.
Contact us
Beep Africa Technologies Limited, 1st Floor, Studio House, Marcus Garvey Road, Kilimani, Nairobi (opposite chaka place).
Phone and WhatsApp: +254 725 333 888 · Contact form